Reach our support team via your preferred channel. Average reply time: 12 minutes during business hours.
Need a faster reply? Open live chat instead — average reply ~12 min.
Live chat answers within ~12 minutes during business hours. WhatsApp + Email handled async, replies within a few hours outside hours.
Live chat: ~12 minutes. WhatsApp: 30–60 minutes. Email: 1–4 hours during business hours. Out of hours, expect first reply on the next business day morning.
Please include your Order ID (4–6 digit number from your confirmation email) and a short description. Screenshots help. Our team can find your order details from there.
If the order has not started delivery yet, yes — contact us immediately via live chat. Once delivery has begun, cancellation is no longer possible but we can help with refunds for unfulfilled portions.
Yes. Agencies and creators with 10+ orders/month qualify for custom rates and Net-15 invoicing. Open live chat or email support@socialfy24.com with "Bulk pricing" in the subject line.
Use our Order Tracking page with your Order ID + billing email. For account holders, full details live in My Account.
Saturday — yes, 9 AM – 5 PM GST. Sunday is closed but live chat queues messages and the team replies first thing Monday. Urgent issues can use WhatsApp anytime.
One click and you're talking to our team. No tickets, no robot menus, no "please wait 24–48 hours."
Or send us an email at support@socialfy24.com — we read every one.
