Got a question?
It's probably here.

Run through this 6-point checklist before contacting us:

1. Your account/post is public (not private)
2. The username you entered is spelled correctly
3. The username has not changed since you placed the order
4. The account or post still exists
5. No restrictions are active on the account/post
6. At least 12 hours have passed since the order

If everything checks out, contact support@socialfy24.com with your Order ID.

We mark the order as completed as soon as it has been successfully entered into our delivery system. The actual processing may take additional time depending on the volume — typically minutes for small orders, up to 24 hours for large ones. Use our order tracking page to see live status.

Processing begins within 1-2 minutes for most orders. In rare cases (high volume, special services) it may take up to 48-72 hours. You can monitor progress on the order tracking page.

If delivery has not started yet, contact live chat immediately for a full cancellation. Once delivery begins, partial cancellations may apply — see our refund policy.

If you notice a decline within the warranty window, submit a refill request with your AOI. Compensation available up to 30 days post-purchase for most services, and up to 364 days for selected followers tiers (German services up to 180 days).

Eligible orders ship with automatic refill protection. If numbers drop within the warranty window, our system tops them up — no tickets needed. Just paste your AOI on the refill page.

We accept: Credit/Debit Cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, PayPal, Klarna, iDEAL, Giropay, and Crypto (BTC, ETH, USDT, USDC, LTC).

Yes. Invoices are sent automatically by email after successful payment. You can also download them anytime from My Account → Orders → Order Detail → Download invoice.

Yes. Add your company name and VAT-ID under My Account → Profile → Billing details before placing your order. The invoice will reflect those details automatically.

No. Card payments are processed by certified third parties. We see only the last 4 digits and expiry date — never the full card number or CVV.

Never. We do not need access to your account to deliver the service. We only need your public username or post URL. Anyone asking for your password is a scam.

No. We never share customer data with third parties. While increased engagement may be visible to your audience, there is no direct attribution back to Socialfy24 anywhere on the platform.

Yes — we use 256-bit SSL encryption, hash all passwords with bcrypt, and our server access is restricted by firewall rules. Read the full details in our privacy policy.

We deliver engagement 100% from real and active people, not bots. This means safer growth, longer-lasting results, and full algorithm-friendly engagement. Operating since 2019 from Dubai, UAE.

JEM-Marketingmanagement, Meydan, Azizi Riviera 25, CP02-016, Dubai, United Arab Emirates. Operating since 2019. Full details on the imprint page.

Currently: Instagram, TikTok, and YouTube. More platforms in development. See the full catalog on the shop page.